Return and Refund Policy

30-Day Money-Back Guarantee

• Full refund available within 30 days of initial subscription
• Applies to Professional and Enterprise plans
• No questions asked for first-time subscribers
• Refund processed within 5-7 business days
• Original payment method will be credited

Prorated Refunds

• Downgrading plans: Prorated credit applied to account
• Mid-cycle cancellations: Refund for unused portion
• Service interruptions: Credit for affected period
• Calculated on a daily basis for accuracy

Annual Subscriptions

• 30-day full refund period from purchase date
• After 30 days: Prorated refund for remaining months
• Minimum 3-month usage required for partial refunds
• Annual discount benefits may be adjusted in refund calculation

Photography Services

• Full refund if photos are not delivered within 48 hours
• Reshoot at no cost if quality doesn't meet standards
• 50% refund if service is cancelled 24+ hours before appointment
• No refund for cancellations within 24 hours

Virtual Tour Services

• Full refund if virtual tour is not delivered within 72 hours
• Revision included if tour doesn't meet specifications
• Partial refund for technical issues affecting tour quality

Verification Services

• Full refund if verification is not completed within 5 business days
• No refund if verification fails due to incomplete documentation
• Partial refund for delays caused by our verification team

Background Check Services

• Full refund if report is not delivered within 3 business days
• No refund if subject doesn't provide required consent
• Rerun at no cost if initial report contains errors

Step 1: Contact Support

• Email us at refunds@renthaven.com
• Call our support line at +91 98765 43210
• Use the "Request Refund" option in your account dashboard
• Provide your account details and reason for refund

Step 2: Provide Information

• Account email address and user ID
• Transaction ID or invoice number
• Date of purchase or service
• Detailed reason for refund request
• Supporting documentation if applicable

Step 3: Review Process

• Initial response within 24 hours
• Review completed within 3-5 business days
• Additional information may be requested
• Decision communicated via email

Step 4: Refund Processing

• Approved refunds processed within 5-7 business days
• Refund to original payment method
• Bank processing may take additional 3-5 days
• Confirmation email sent when refund is processed

Service Outages

• Automatic credit for outages exceeding 4 hours
• Prorated refund for extended service disruptions
• No action required - credits applied automatically
• Notification sent when credits are applied

Data Loss or Security Breach

• Full refund for affected billing period
• Additional compensation may be provided
• Free data recovery services if possible
• Enhanced security measures at no cost

Billing Errors

• Immediate refund for incorrect charges
• Account credit for processing delays
• Review of billing processes to prevent recurrence
• Expedited processing for error corrections

Force Majeure Events

• Service credits for disruptions beyond our control
• Extended service periods to compensate for downtime
• Flexible refund terms during emergencies
• Case-by-case evaluation of circumstances

Internal Review

If you disagree with a refund decision, you can request an internal review by our senior customer service team. Provide additional documentation or clarification to support your case.

Escalation Process

• Request escalation within 30 days of initial decision
• Senior management review within 7 business days
• Final decision communicated in writing
• External mediation available for unresolved disputes

Chargeback Protection

We work with payment providers to resolve disputes fairly. Initiating a chargeback without contacting us first may result in account suspension and additional fees.