Privacy Policy

RentHaven ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental platform and services.

By using RentHaven, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

We use the collected information for the following purposes:

• Provide and maintain our rental platform services
• Process transactions and manage payments
• Verify user identity and prevent fraud
• Facilitate communication between property owners and tenants
• Send important notifications about your account and bookings
• Improve our services through analytics and user feedback
• Personalize your experience and show relevant properties
• Comply with legal obligations and resolve disputes
• Send marketing communications (with your consent)
• Ensure platform security and prevent misuse

We may share your information in the following circumstances:

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Incident response procedures for security breaches
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Limit how we process your personal information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@renthaven.com. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account deletion plus 3 years for legal compliance
• Transaction records: 7 years for financial and tax purposes
• Communication logs: 2 years for customer service purposes
• Marketing data: Until consent is withdrawn
• Analytics data: Aggregated and anonymized after 2 years

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
• Requiring acceptance for significant changes

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.